IT support
Support that helps keep your operation running
We support business equipment and infrastructure on-site in Reynosa and remotely when the issue allows it. Visits to other cities in Mexico are agreed according to location and scope.
Discuss IT supportWho it's for
For businesses needing preventive maintenance, incident assistance and clearer management of equipment, access and backups.
What it includes
- 01Equipment maintenanceWe assess preventive and corrective needs for workstations and servers according to the agreed plan.
- 02Networks and connectivityWe diagnose connection problems and review network configuration and components.
- 03Backups and assetsWe define backup routines, checks and equipment records to understand infrastructure status.
- 04On-site and remote supportThe approach depends on the incident, access and location. Priorities and response times are set in the proposal.
How we work together
- 01Review equipment, users, infrastructure and recurring issues.
- 02Define support coverage, delivery and scope.
- 03Schedule maintenance and incident procedures.
- 04Document interventions and review continuity needs.
A proposal based on your scope
The proposal considers equipment count, locations, maintenance and delivery. Visits, replacement parts, licenses and response times are specified in the agreement.
Frequently asked questions
Where is on-site support available?
Our on-site service base is Reynosa, Mexico. Visits to other cities in Mexico depend on location, availability and scope. Outside Mexico, including the US, support is remote only; nationwide on-site coverage is not offered.
Can you help a business in another city?
Yes, when the issue can be resolved remotely with the required access. Work requiring physical intervention is assessed separately.
Is 24-hour support included?
It is not assumed. Hours, channels, priorities and response times are defined in the support proposal.
Let's talk about your project.
Tell us what you need and we'll send you a proposal.